Steven P. Marcus: President/CEO
Mr. Steven P. Marcus is a visionary executive who has dedicated his life to improving the lives of those in need as CEO and owner of diversified healthcare enterprises. Mr. Marcus is an accomplished businessman, devout family man, and Catholic Deacon. He attributes his success to his 3 pillars: faith, family, and an unwavering commitment to people in need. In 2008 Mr. Marcus expanded West Central Family & Counseling to provide top quality, mental health outpatient services to support anyone with emotional or behavioral needs throughout the greater Pioneer Valley community. Steven earned a Masters degree in Social Work from the University of Connecticut in 1990 and a Bachelor of Arts degree from Westfield State University in 1988. He is a Licensed Clinical Social Worker (LCSW); he is trained in psychotherapy and continues to provide hands-on support to improve the lives of those facing a variety of mental health challenges. Steve is active in his local faith and academic communities. He serves as a Deacon of St. Maron Maronite Church, Governor for the International Board of Legatus, and Chairman of the Development Leadership Council for Catholic Near East Welfare Association (CNEWA), a papal agency. Current Academic Board appointments include Chair of the Board of Trustees for Westfield State University.
Karen Mozzer, MSW, LICSW: Vice President of Operations
Karen Mozzer, MSW, LICSW is the Vice President of Operations for WCFC. In this roles she oversees all professional services for our outpatient clinic, as well as its New England Geriatrics program. Prior to taking the role of Vice President she worked as a Psychotherapist, Quality Assurance Coordinator, and Program Director for New England Geriatrics. Her work in geriatric mental health is highly regarded by colleagues and long-term care facilities. Karen has also worked as a Group Home Coordinator for Concord-Assabet Adolescent Services and a Mentor Supervisor and Adolescent Counselor for DARE Family Services. Karen has provided presentations and trainings on various topics in geriatric mental health. Audiences include the National Association of Social Workers (Massachusetts Chapter), Western New England University Social Work Conference, American Stroke Association, and numerous nursing homes and community groups. She received her MSW from the Simmons School of Social Work and graduated magna cum laude from Amherst College with a BA in psychology. Karen has lived in Connecticut with her husband and son for over 10 years.
Ricardo Mujica, MD: Medical Director
Ricardo Mujica, MD, is Board Certified in Geriatric Psychiatry and Addictions Psychiatry. He is the Medical Director of West Central Family & Counseling, Ltd. and oversees its Geriatric Program, New England Geriatrics (NEG). He has boundless compassion for the elderly and an innate ability for understanding the challenges of treating frail individuals with multiple medical and psychiatric diagnoses. His work in mental health is highly regarded by colleagues throughout western Massachusetts. New England Geriatrics manages the Center for Geriatric Psychiatry Unit at Baystate Wing Hospital located in Palmer, MA. Dr. Mujica serves as its full time Medical Director. Mujica received his medical training at the SUNY Health Science Center and Yale University. While at Yale, he served as Chief Resident and also completed fellowships in geriatric psychiatry and addiction psychiatry. He is also trained in providing Electroconvulsive Therapy (ECT) and uses this form of treatment at Wing Memorial Hospital. Dr. Mujica has provided presentations and trainings on various topics in geriatric mental health throughout his career. He also has done research and published on a variety of topics including Alzheimer’s disease and schizophrenia. Dr. Mujica was born in Columbia. He resides in western Massachusetts with his wife, son and daughter and is active in his community.
Audra Phaneuf: Chief Financial Officer
Chief Financial Officer: Audra Phaneuf is the Chief Financial Officer of West Central Family & Counseling, Ltd and oversees all financial aspects of the entity and its current and former affiliated entities including; New England Health Care Management, Inc., which has operated and managed nursing homes within the Commonwealth of Massachusetts, a Hospice company and a billing agency for physicians and groups. Audra holds a degree in Business Administration. She is an operationally focused CFO and involved in many of the day to day functions within the business office. She has a strong aptitude for understanding the dynamic health care landscape and has developed and maintained successful relationships with a multitude of health insurance carriers. Audra has been with the organization since 2000 and has grown with the company, managing revenues which have expanded and doubled since her commencement. She has been recognized by the company for her leadership abilities and willingness to step up and take on any tasks assigned and most recently for her dedication and work by earning an Award of Excellence in 2010 at the company’s annual employee conference. Outside of the office Audra and her family reside in western Massachusetts. She is involved in her children’s activities including serving on parent-teacher boards, organizing several fundraising campaigns to obtain corporate donations.
Simona Pozzetto, LICSW: Co- Clinic Director
Simona Pozzetto has over 10 years of social work experience assisting a variety of populations and clients. Her previous work includes crisis, outpatient therapy, facilitating support groups, and working with DMH to provide therapy to children, adolescents and their families. Most recently Simona was a part of WCFC’s New England Geriatrics program, in which she provided psychotherapy to nursing home residents throughout Western Massachusetts. In her career Simona has done extensive trauma work, first through the Post Homicide Family Support Program, and lately with veterans in her work at the Soldiers’ Home in Holyoke. She is a native of Italy and moved to the USA in 2000. She lives in Western Massachusetts with her husband, their three children, and their dog. In her new role as Clinic Supervisor Simona will be providing supervision to our clinical staff, and will participate in the daily operations of the clinic.
Jo-Anne Gaughan-Cabral, LICSW: Co- Clinic Director
Jo-Anne Gaughan-Cabral has 25 years of social work experience, 18 of those years working as a psychotherapist providing treatment to nursing home residents with New England Geriatrics. Prior to her work with NEG, she was the Director of the Dual Diagnosis Program at St. Francis Hospital in Hartford, CT, and a social worker at Providence Hospital in Holyoke, MA. Most recently Jo-Anne served as Regional Program Director for New England Geriatrics. In this role she oversaw the psychiatric teams of four inpatient geriatric psychiatric units. Now as Clinic Supervisor, Jo-Anne provides supervision to our clinicians and clinic interns. She works one on one with our students to ensure they receive a comprehensive educational experience. Jo-Anne received her BSW from Elms College and her MSW from the University of Connecticut. She is married, has two sons, one of whom is in college.